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Help Center

FAQ

General

Are there any extra ingredients that I will need to add?

Are the baking kits difficult?

What's the difference between the Monthly baking kits & the Signature baking kits?

Allergy information

Are any of your baking kits gluten free or allergy safe?

I don't like this months baking kit, can I skip it?

How do I report a problem with my order?

Delivery

Where do you ship?

When will my bakeitbox arrive?

Can I track my box?

Who delivers the mail?

What do you charge for shipping?

I've received my tracking number but it's not showing up on the courier's website, what should I do?

Billing & payment

Can I update/change my delivery address?

What payment options do you accept?

What are your billing & cancellation policies?

What is your refund & returns policy?

Will my Subscription auto-renew?

Gift cards & the Signature Collection

Can I purchase your products & have it gifted to someone else?

Will my gift subscription auto-renew?