Help Center

Generally, all dry ingredients (which are pre-measured to save you some time!) & any decorations required are all included in our baking kits. Depending on the type of baking kit, you will have to add some wet ingredients, such as eggs, butter, milk, etc. You will also require standard bakeware & kitchen tools such as cake tins, bowls, sift, etc. 

All our baking kits contain easy step-by-step instructions with pictures to help guide you. Our blog will also be another great resource to turn to, which will have more tips & tricks to help you re-create our creations too.

Our bakeitboxes are aimed at bakers of all levels, with a challenging & fun component to them. 

Ideally, beginner bakers should have a sound understanding of general baking/cooking terminology. But don't worry, if you have any questions, shoot us an email at hello@bakeitbox.com.au or contact us on any of our social media platforms & we shall assist as best as we can!

The only difference is that each monthly baking kit contains a recipe & instructions, so that you can re-create the baked goods again and again. Whereas the Signature baking kit range includes our top secret special baking mixes & the instructions.

Ingredients in our baking kits may be made & packaged on equipment that also processes products containing peanuts  tree nuts. Most of our kits will contain gluten & will required eggs & dairy. They also may occasional contain nuts or nut products & choc may contain soy & dairy. 

In these cases, information will be clearly shown in the description section on our site for that month's baking kit, as well as in our baking kits.

Not yet unfortunately, but we're looking into it.

Yup! We understand that sometimes, one of our bakeitboxes might not be your cup of tea, so we offer our subscribers the flexibility a month should they wish.

If you're on the:

3    Month Plan -  You'll have x1 opportunity during the 3 month term to skip a baking kit.

6    Month Plan -  You'll have x2 options to skip.

12  Month Plan -  You'll have x4 options to skip.

At the beginning of each month, we'll send you an email notification. If you're happy with that months kit, sit back, relax & do nothing. If you would like to take up this skip option, respond to the email before the cut off date.

Oh no, we strive to ensure the best care & top quality for every Bake It Box product & baking kit. If you have any problems, email us at hello@bakeitbox.com.au & we'll get back to you as soon as we can.

Bake It Box currently only ship within Australia. But our social media platforms & blogs will contain awesome baking tips & ideas, so you can still join in on some of the fun! 

Your first box will be processed and shipped within 7 business days from order acceptance. Once your first box is on its way, your subscription will be reset so that all future boxes will be sent out within first week of each month. 

Estimate delivery times:

2-4 days: Melbourne, Sydney, Adelaide, Brisbane Metro, Regional Victoria & NSW & ACT

4-15 days: Perth, Tasmania, Queensland, Northern Territory, WA & SA

WA & Perth customers: Please note, we have noticed that deliveries have often been delayed, which unfortunately are out of our control. We shall do our best to work with our couriers to ensure packages arrive in a timely manner, but if you require your order by a certain day & time, please contact us directly to discuss alternative delivery options. Many thanks!

Yes, definitely! When your box is dispatched, you will receive a tracking notification email so that you can follow your parcel's journey.

We ship using both Australian Postal services and courier services. If you're not home at the time of your delivery, a collection card will be left so that you can arrange collection/redelivery.

Bake It Box is not responsible or liable for any damage caused to your box, at which is beyond the control of Bake It Box, nor for any details of delivery of your box.

Standard shipping is free Australian wide for all baking kits, with the exception of regional deliveries, which may incur an additional delivery charge per box. If you live in regional area or would like an express delivery option, prior to order placement, please contact us at hello@bakeitbox.com.au for further details.

Items in the "Shop" are charged a flat fee of $11.99.

Free shipping is offered for any orders of items that combine a purchase of any baking kit subscription plan. For customers already on a monthly, 3, 6 or 12 months subscription that wish to purchase additional items from our "Shop", please contact us directly at hello@bakeitbox.com.au  before the 8th of each month to receive free shipping. Your items will be delivered together with your baking kit in the last week of each month. 

Sometimes it can take up to 24 hours before you may see the tracking details, so please check back the next day. If you still don't see anything, please email us at hello@bakeitbox.com.au & we shall assist as best as we can.

Yes, just log into your account in the upper right corner of the site. Click on "View Addresses" which is under your existing address, then click on "Edit".

All address change requests must be made before the 7th of each month , otherwise the following month's box will be shipping to the existing address.

Our secure shopping cart accepts credit/debit card payments from Visa & MasterCard. We also accept payment via Paypal.

You will be billed on the day that you place an order with us. Any purchases including the 3, 6 or 12 month subscription plans made are currently a one-time payment only & will NOT auto-renew.

After your subscription has ended, should you wish to continue, you will need to re-purchase the subscriptio plan from our website.

Bake It Box does not accept returns on any of our baking kits nor offer refunds, including no partial refunds. For 3, 6 or 12 months subscription that has already started, Bake It Box may, at its sole and absolute discretion, decide to offer a refund under extenuating circumstances.

For hygiene reasons, certain products from the "Shop" are non exchangeable nor refundable. These may include, but are not limited to food products of any kind, decorating tools, moulds, etc.

If you wish to return an item however, the item must be in the original condition they were delivered, unopened & unused. Please let us know within 10 days of receiving your order via email. Returns will be considered on a case-by-case basis only & approval for a request is at the sole and absolute discretion of Bake It Box. A refund will be processed once the items are received in good condition. Any postage costs will not be refunded and return postage costs will be the responsibility of the customer.

If you have any issues or questions with your order, please feel free to contact us at hello@bakeitbox.com.au.

No, presently purchases made on the one-off, 3, 6 or 12 month subscription plans are stand-alone purchases and do not auto-renew. After your subscription has ended, should you wish to continue, you will need to re-purchase the product again from our website.

Yes you can! Make sure to include a message in the "Special instructions for seller" which is found on the "Cart" page, specifying that you would like to have your order delivered as a gift to someone else.

Upon order placement, you will receive an email from us requesting certain information such as the name & address of the person you are gifting it to, etc. We will ship your order out only after having received these details from you.

No, gift subscriptions & baking kits from our Signature Collection are one-off purchases and do not automatically renew, so there is not need to cancel.

Your order will only be automatically renewed if you have purchased a monthly, 3, 6 or 12 months subscription plan.